CompTIA A+

As per as CompTIA A+, CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in IT support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.

 

Contents:-

1 Personal Computer Components 21%


1. Identify the fundamental principles of using personal computers. Identify the
names, purposes and characteristics of storage devices.

2.Install, configure, optimize and upgrade personal computer components.
Add, remove and configure internal and external storage devices.

3.Identify tools, diagnostic procedures and troubleshooting techniques for
personal computer components.

4.Perform preventive maintenance on personal computer components
and apply basic aspects of preventive maintenance theory.
Identify

Laptops and Portable Devices 11%

1.Identify the fundamental principles of using laptops and portable devices.
Identify names, purposes and characteristics of laptop-specific hardware.

2.Install, configure, optimize and upgrade laptops and portable devices.
Configure power management.

3.Identify tools, basic diagnostic procedures and troubleshooting techniques for
laptops and portable devices. Use procedures and techniques to diagnose
power conditions, video, keyboard, pointer and wireless card issues.

4.Perform preventive maintenance on laptops and portable devices. Identify
and apply common preventive maintenance techniques for laptops and
portable devices, for example: cooling devices, hardware and video cleaning
materials, operating environments including temperature and air quality,
storage, transportation and shipping.

 

Operating Systems 21%

1.Identify the fundamentals of using operating systems. Identify differences
between operating systems (e.g. Mac, Windows, and Linux) and describe
operating system revision levels including GUI, system requirements,
application and hardware compatibility. Identify names, purposes and
characteristics of the primary operating system components including
registry, virtual memory and file system. Describe features of operating
system interfaces.

2.Install, configure, optimize and upgrade operating systems – references to
upgrading from
Windows 95 and NT may be made. Identify procedures for installing
operating systems.

3.Identify tools, diagnostic procedures and troubleshooting techniques for
operating systems. Identify basic boot sequences, methods and utilities for
recovering operating systems.

4.Perform preventive maintenance on operating systems. Describe common
utilities for performing preventive maintenance on operating systems for
example, software and Windows updates (e.g. service packs), scheduled
backups / restore, restore points.

 

4 Printers and Scanners 9%


1.Identify the fundamental principles of using printers and scanners. Identify
differences between types of printer and scanner technologies (e.g. laser,
inkjet, thermal, solid ink, impact). Identify names, purposes and

characteristics of printer and scanner components (e.g. memory, driver,
firmware) and consumables (e.g. toner, ink cartridge, paper). Identify the
names, purposes and characteristics of interfaces used by printers and
scanners including port and cable types.

2.Identify basic concepts of installing, configuring, optimizing and upgrading
printers and scanners. Install and configure printers / scanners.

3.Identify tools, basic diagnostic procedures and troubleshooting techniques for
printers and scanners. Gather information about printer / scanner problems.

 

5 Netwrok 12%


1.Identify the fundamental principles of networks. Describe basic networking
concepts.

2.Install, configure, optimize and upgrade networks. Install and configure
network cards (physical address). Install, identify and obtain wired and
wireless connection.

3.Identify tools, diagnostic procedures and troubleshooting techniques for
networks. Explain status indicators, for example speed, connection and
activity lights and wireless signal strength.

 

Security 11%


1.Identify the fundamental principles of security. Identify names, purposes and
characteristics of hardware and software security.

2.Install, configure, upgrade and optimize security. Install, configure, upgrade
and optimize hardware, software and data security.

3.Identify tool, diagnostic procedures and troubleshooting techniques for
security. Diagnose and troubleshoot hardware, software and data security
issues.

4.Perform preventive maintenance for computer security. Implement software
security preventive maintenance techniques such as installing service packs
and patches and training users about malicious software prevention
technologies.

7 Safety and Environmental Issues 10%


1.Describe the aspects and importance of safety and environmental issues.
Identify potential safety hazards and take preventive action. Use Material
Safety Data Sheets (MSDS) or equivalent documentation and appropriate
equipment documentation. Use appropriate repair tools. Describe methods
to handle environmental and human (e.g. electrical, chemical, physical)
accidents including incident reporting.

2.Identify potential hazards and implement proper safety procedures including
ESD precautions and procedures, safe work environment and equipment
handling.

3.Identify proper disposal procedures for batteries, display devices and
chemical solvents and cans.

 

8 Communication and Professionalism 5%


1.Enable good communication skills including listening and tact / discretion,
when communicating with customers and colleagues. Use of clear, concise
and direct statements. Clarifying customer statements. Avoidance of
jargon, abbreviations and acronyms.

2.Use of job-related professional behaviour including notation of privacy,
confidentiality and respect for the customer and customer's property.